If you're a prospective customer and have a question related to our products prior to placing an order we can help. We have several friendly team members standing by to assist you with expert sales advice.
Live Chat or Facebook Chat - (Active from 9AM to 5:30PM EST Monday - Friday)
We certainly do. From time to time we will run sales on our website and will be promoted on the main homepage. Otherwise, new customers are eligible for a quick $10 off discount using the code "Giveme10"
Only if the product advertisement instructs you to give us that information. After adding the item to your cart you can enter your vehicle's year/make/model and 17-digit VIN within the cart page prior to checking out. If you forget to do so, simply contact a representative from our sales or support department with the information as soon as possible so there will not be any delays fulfilling your order.
Keep in mind, we do offer a compatibility guarantee so if you would like, go ahead and enter your vehicle's year/make/model and 17-digit VIN on any order and a team member will ensure the product will fit and operate properly in your vehicle prior to shipping.
Most of our accessories are shipped via the United States Postal Service (Priority Mail). Our larger or heaveir items are primarily shipped via UPS or FedEx.
Our two main distribution centers ship up to 100 packages a day! Depending on the product ordered most will ship within 24 hours. Some products that require VIN specific programming may take an additional 24 hours due to the time required to program the system to the exact specifications of your vehicle. Be sure to check the product page for any other information relating to being out-of-stock or on backorder.
Generally, all orders are shipped in one package. However, in some cases your order can arrive faster if we drop-ship separate items to you in more than one package. In this case, you will be provided a tracking number immediately for each shipment.
Tracking numbers are automatically sent (to the email address provided upon checkout) once the order is shipped. You can also log into your account to retrieve the number.
We certainly do! Orders within the USA over $100 are shipped FREE! Orders under $100 will incur a small shipping and handling charge. All international orders including Canada will incur a shipping & handling charge regardless of location. Please note, packages shipped internationally may require a customs or duty fee to be collected once imported into your country.
We ship worldwide! Approximately 12% of our orders are shipped internationally every day. Depending on the product, we will use the United States Postal Service or FedEx Express International. Please note, packages shipped internationally may require a customs or duty fee to be collected once imported into your country.
We cannot guarantee overnight shipping so we do not offer it as an option during checkout. However, depending on the product and the time the order is placed (before 3PM EST), some items can be shipped overnight within the continental USA for approximately $60. Please contact a representative from our sales department to assist you with the upgraded shipping cost.
Credit cards will decline on our website for various reasons.
1. The billing address entered is incorrect. Please check to make sure the billing address entered is the same address where that specific credit card statement is mailed.
2. The credit card used does not have enough credit and therefore declines. Call the phone number on the back of your credit card to raise your credit limit.
3. Your credit card company has a limit on how much you can spend per transaction or per day. Call the phone number on the back of your credit card for more information.
4. The information you're entering is being monitored by our fraud filters and is declining the transaction. If fraud is suspected our system will automatically decline the transaction and red flag the potential order.
Unfortunately we do not. However, you have the option to purchase a VISA or AMEX gift card at your local grocery store using multiple credit cards. You can then use these generic gift cards to place your order.
We currently do not accept personal checks. However, if you have a PayPal account you can link your checking account to your PayPal account and pay via e-check. (This process can sometimes take 5-7 days to clear)
Yes we do. After adding the item to your cart, check the box to add a 1-year extended warranty. For only 10% of the order total we will warranty the entire order for 1 full year! See our extended warranty terms here.
Keep in mind, you have the option to add the 1-year extended warranty any time within the initial 90-days of receiving your order. In this scenario, contact a representative from our sales department to purchase an extended warranty.
Refer to each individual product page on our website for information regarding the product's features, compatibility, and installation.
Use our Contact Form and drop us a line on how we can assist you with your next purchase. From compatibility to installation questions, we are here to help. The following business day you will receive a phone call or email from our sales department to assist you with your inquiry.
Call our company telephone number and you will be greeted with our answering service. Leave a message with the representative and the following business day you will receive a phone call or email from our sales department to assist you with your inquiry.
Yes! We currently offer installation services in the Central Florida region. If you are not located in Central Florida, take a moment to check out our Verified Installer network.
Please keep in mind most of our customers prefer to install our products themselves. Be sure to check out the embedded installation video in most of our product's advertisement page.
We certainly will. A great way to save our customers money and to keep electronics out of landfills is to buy-back their old radio whether they're operational or not. We'll break-down the radio for parts or professionally recondition it to be resold. CLICK HERE to fill out a request today.
As they say, "One man's trash is another man's treasure."
Yes! Our Infotainment Repair Service department can assist with a repair. See our website advertisements for "Repair Service" or call our sales department for help.
Infotainment.com loves their customers! Our company wouldn't operate without you. Whether you've had a truly amazing experience or a not-so-good experience we want to know. We fight day-to-day to ensure our customers are 100% satisfied not only with their purchase but also the service they received from our team members.
Take a moment to look over our customer's reviews:
